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Collections Account Managers

  • Bromley, Kent
  • £22,000 to £25,000
  • Permanent / Full-Time
  • Advertised 195 days ago

A leading law firm in Bromley, on the South London/Kent border. Established in 1889, they have come a long way and today they are a modern, progressive firm in a state of continual growth. They specialise in the major areas of law and have a loyal client base which is ever growing. Due to the increased growth of their pre legal collections clients they are now looking to expand their team with quality people.

They have been accredited by Investors in People since 2005, recognised across the world as a mark of excellence in ‘putting people first’. They also rank as a Legal 500 firm, is listed in the reputable Chambers Guides, is Lexcel accredited and a member of the Law Society’s Conveyancing Quality Scheme and Wills & Inheritance Quality Scheme. To top all of that, they have also received accreditation for their staff engagement levels with a place in the Best Companies ‘Ones to Watch’ list.

Skills required:
- Be highly organised with attention to detail
- Have experience in telephone based collections
- Be organised and prioritise effectively
- Have the ability to work to deadlines and targets both on the telephone and in writing
- A confident calm telephone manner

Experience required:
- Experience of working in a regulated environment with knowledge of FCA guidelines and TCF
- At least 6 month's experience of collecting debt
- Experience of working in a target-driven environment
- GCSE’s standard grade A-C in Mathematics and English (or equivalent)
- Familiarity with Data Protection Act compliance requirements

Duties Include:
- Recovering sums owed to their clients by telephone and in writing.
- Contacting debtors to seek repayment, exploring affordable and responsible repayment options
- Communicating with their clients to decide on appropriate action where debtors do not respond to initial contact.
-You will have client contact and work to targets.

- Annual profit bonus scheme
- Cycle to work scheme
- Bupa healthcare cash plan
- Pension Scheme
- Death in Service
- Help with legal contributions
- 22 Days holiday plus bank holidays
- Extra days holiday every 2yrs after 2yrs service
- Working in a friendly open plan office

The team works on a rota basis in shifts of 8 hours each day.

If your application is unsuccessful they may keep your personal data on file for up to 12 months.

They will offer an automatic interview to candidates who meet the minimum requirements for the role and have a disability under the Equality Act 2010. Please make it very clear at the top of your CV if you believe that this applies to you.

Successful applicants are required to undergo a Basic Disclosure for unspent convictions, Adverse Financial Check, ID check and 3-year Work History Check

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